Nafarco, a pharmaceutical cooperative, was founded in 1959 by a group of pharmacists from Navarra. Our main objective is to act in the healthcare field by offering comprehensive services for pharmacies, providing solutions to improve competitiveness, profitability and enhancing the healthcare role of the pharmacist. Nafarco currently has a staff of 80 people, 405 member pharmacies and over 100 customers.
Facilitating pharmacy access to medications and other products sold in pharmacies has been Nafarco’s main service since its establishment. The objective of Nafarco’s merchandise supply service is to make all authorized medications available to all pharmacies in Navarra, in addition to the widest possible range of health and parapharmacy products.
To do this, and complying with the Distribution Good Practices necessary to carry out this activity, we have 17,600 m² facilities in Noáin-Pamplona. More than 45,000 units leave daily, distributed across 30 routes throughout Navarra.
We provide two daily delivery services throughout Navarra and up to four in the Pamplona region, in addition to on-call and holiday services.
We conceive the supply of merchandise to the Nafarco pharmacy as a global service in which we pursue:
- Provide the best level of service with the minimum of faults.
- Provide the necessary tools for the correct transmission of the order.
- Provide the best service in resolving queries and requests for information.
- Deliver orders within the stipulated deadlines.
The values that identify us are Closeness, Commitment, Innovation, Leadership and Transparency; and our philosophy is based on three pillars:
- Collaborate on the economic viability of a distribution model accessible to patients, and run by pharmacists, through efficiency and innovation in the processes and services offered to its partners in a sustainable way and committed to people.
- Be a reference as an innovative company in management models, recognized by its allies, and will offer healthcare agents differential and profitable services in a sustainable way that is committed to people.
- Be clear, transparent and trustworthy. To this end, we have renewed the CTC Seal of the consulting firm Día 30 for another year: Clarity in the information and in the details of delivery notes and invoices; Transparency in access and training by the distributor; and Trust in the systems and their monitoring.
Nafarco has a human team committed and motivated with the Cooperative and its partners and clients. More than 75 professionals make up the Nafarco team to cover all service areas of the pharmaceutical cooperative. From all areas of Nafarco we work to make the day-to-day life of the Cooperative’s member pharmacies easier.
Furthermore, with the aim of always providing a better service, we care about the training and development of our staff to be at the forefront of new processes and technologies, providing added value in everything we do with a guarantee of quality.
